Our story

Privacy Statement

Aethriel Wellness LLP (“we”, “us”, “our”, “Company”) operates the website [Your Website URL] (the “Website”) and provides products and services related to wellness (yoga, meditation, breathing exercises, diet management), spirituality (mantra siddhi, puja, havan), healing (Reiki, Energy, Sound, Pranic), and occult science (tarot, astrology, vastu, numerology). We are committed to protecting your privacy and complying with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and Meta’s WhatsApp Business Platform policies.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website, use our services, or interact with us via WhatsApp or other channels.

1. Data Collection

We collect the following personal data:

  • Contact Information: Name, email address, phone number (including WhatsApp number).
  • Interaction Data: Messages, inquiries, feedback, booking details for sessions (e.g., Reiki, astrology readings).
  • Usage Data: IP address, browser type, pages visited, time spent on site (via analytics tools).
  • Payment Data: Billing details processed via third-party gateways (we do not store full card info).
  • Other: Preferences for wellness programs, birth details for numerology/astrology, health info for diet/yoga (provided voluntarily).
    Data is collected when you fill forms, book services, subscribe to newsletters, or message us on WhatsApp.

2. Use of Data

Your data is used for:

  • Providing services (e.g., scheduling puja, sending Reiki guidance).
  • Customer support and order updates.
  • Personalizing content (e.g., tailored numerology reports).
  • Marketing (transactional/promotional WhatsApp messages, emails with consent).
  • Analytics to improve our offerings.
  • Legal compliance and dispute resolution.

3. Data Sharing with Third Parties

We may share data with:

  • Service providers: Payment gateways (e.g., Razorpay), CRM tools (e.g., Zoho), analytics (e.g., Google Analytics), WhatsApp Business API providers.
  • Professional advisors: Lawyers, accountants (under confidentiality).
    Authorities: If required by law.

We do not sell your data.All sharing complies with DPDP Act purpose limitation and data minimization.

4. User Consent

By providing your phone number or email, you consent to:

  • Receive transactional messages (e.g., booking confirmations) and promotional content via WhatsApp/email.

5. Opt-Out/Unsubscribe Mechanism

WhatsApp: Reply “STOP” or use opt-out link in messages. Update preferences anytime.

  • Email: Click unsubscribe link.
  • General: Contact us at [email at aethrielwellness@gmail.com] or [phone +91 97402 64101] to revoke consent.

We process opt-outs within 24-48 hours.

6. Data Retention and Security

  • Data retained as needed for services (e.g., 1 year post-session) or legal requirements (up to 7 years for financial records).
  • Secure storage: Encryption, firewalls, access controls. Compliant with ISO 27001 standards where applicable.
  • In case of breach, we notify affected users and authorities per the DPDP Act.

7. Your Rights Under DPDP Act:

8. Compliance with Legal Obligations

We comply with Indian data laws (DPDP, IT Act) and Meta’s requirements for WhatsApp Business API, including end-to-end encryption and verified business use.

9. Children’s Privacy

Services not for under 18s without parental consent.

10. Changes to Policy

We may update this policy. Posted changes effective immediately; continued use implies acceptance. Notify via email for material changes.

Contact Us:
Aethriel Wellness LLP
58, Srijan Vihar, Gomti Nagar, Lucknow, Uttar Pradesh, India 226 010
Email: aethrielwellness@gmail.com
Phone: +919740264101